Test of Competence Complaints Procedure

The GCC has a complaints procedure in place where a Test of Competence (TOC) candidate has concerns that processes, either for the TOC or the TOC administration, have not been fully followed and which are set out below.

Stage 1: If you have a complaint about the test of competence, in the first instance, you should put your complaint in writing, addressed to:

Anouska Annan

Education Manager

[email protected]

Stage 2: Following stage 1 and where you are unsatisfied that due process has been followed, or you wish to make a complaint about an administration matter, you may take a complaint to the Registrar. This must be made in writing and addressed to:

Rosalyn Hayles


[email protected]

Stage 3: Where the Registrar has completed his investigations and has decided that there is no case to answer, you may appeal his decision by following the appeal process for decisions of the Registrar, which you will find on our website here