Test of Competence Complaints Procedure

The GCC has a complaints procedure in place where a Test of Competence (TOC) candidate has concerns that processes, either for the TOC or the TOC administration, have not been fully followed and which are set out below.

Stage 1: If you have a complaint about the test of competence, in the first instance, you should put your complaint in writing, addressed to:

Anouska Annan

Education Manager

[email protected]

Stage 2: Following stage 1 and where you are unsatisfied that due process has been followed, or you wish to make a complaint about an administration matter, you may take a complaint to the Registrar. This must be made in writing and addressed to:

Rosalyn Hayles,


[email protected]

Stage 3:  There is no formal right of appeal against the Registrar’s decision to accept a TOC assessment panel’s recommendation about passing/not passing the TOC.  If you wish to challenge such a decision, you would need to apply to the Court for permission to have the decision judicially reviewed. 

If you are unsatisfied by the Registrar’s response to a complaint about the TOC process, you may wish to make a complaint to the Chair of the Education Committee.  A complaint to the Chair of the Education Committee represents the final stage of our internal complaints process about such matters.  If you remain unsatisfied following the Chair of the Education Committee’s consideration of your complaint, you may wish to raise your concern with the body that oversees the work of the UK regulators of health and care professionals, the PSA. http://www.professionalstandards.org.uk/