Make a Complaint
This section provides information on how to complain about a chiropractor
Many are understandably concerned that some chiropractors are still seeing patients during the Covid-19 pandemic.
According to the current Government legislation, which came into force in March, chiropractors fall under the exempt businesses and premises that are not required to close.
On 27 March the GCC issued the following advice to chiropractors, “It is our expectation that a registrant should only provide treatment if, in their professional opinion, it is safe to do so for the patients, the registrant and any staff.”
You can read the full advice for patients and members of the public wishing to see a chiropractor here.
We can only consider complaints against registered chiropractors – you can check on our search function on the homepage.
If you are concerned that someone may be calling themselves a chiropractor but is not registered with us, please click here.
We advise you read the following sections in full before making a complaint.
Anyone can make a complaint or raise a concern about a chiropractor. This includes patients, their families, members of the public and other healthcare professionals, including fellow chiropractors.
All chiropractors must have a complaints procedure in their practice and deal with complaints promptly and fairly. So it may be worth trying to solve the problem first with the chiropractor. If you are not satisfied with how the chiropractor deals with your complaint, they must tell you that you have the right to complain to us. We fully appreciate that you might prefer to contact us straight away, rather than complain first to the chiropractor. To do so, please continue reading this page to find out how.
We can consider complaints relating to:
We are unable to investigate:
All chiropractors must have insurance to cover claims made against them and will provide details if you ask them. For more information about compensation or a refund of fees you could contact a solicitor, Citizens Advice or the chiropractor’s professional association.
We will not usually investigate allegations of the following matters. This is because legally they are not complaints of unprofessional conduct or professional incompetence. Please note that this is not an exhaustive list.
This will depend on the details of the complaint. We aim to investigate complaints in as short a time as possible. Sometimes cases can take longer than a year before they are complete.
If you need more information about the complaint process or if you are unable to complete the complaints form, or require assistance to do so, please contact us via email at firstname.lastname@example.org or telephone 020 7713 5155 and a member of the team will be happy to assist you.
If you have read the information above and would like to make your complaint complete our online form.