The Investigation Process
This section explains what happens once you have made a complaint and describes our investigation process in more detail.
The way we investigate complaints is set down by law to make sure everything is fair, open and done in the public interest. This means that once our complaints procedures start, everything must be done in a set way.
Sometimes, in serious cases where there appears to be an immediate risk to the public, the General Chiropractic Council may ask for a chiropractor to be prevented from seeing patients while a complaint is being considered. This means that a special committee meets at short notice and can immediately suspend the chiropractor’s registration.
When we have gathered together all the relevant information about your complaint, it will be considered in private by the Investigating Committee
The new Investigating Committee Decision Making guidance effective from 1 January 2023 is for the Investigating Committee to take into account when considering the outcome of a case.
If it is agreed that the chiropractor’s fitness to practise (see below) may be in question, the complaint will be referred to another one of the Council’s committees for a formal hearing. This will either be with the Professional Conduct Committee or the Health Committee.
More information on the formal hearings process can be found here.
Being fit to practise means that a chiropractor must have the skills, knowledge, health and character to do their job safely and effectively. The Code sets out the professional standards that chiropractors must uphold in order to be registered to practise in the UK.
The GCC has produced a guide to advise registrants on what will happen if a complaint is made against them. It is not a substitute for legal advice or support from your professional association. The GCC cannot give you legal advice or tell you how to respond to a complaint. You should contact your professional association and professional indemnity insurer immediately if informed that you have a complaint about your conduct or practice.
We will write to you to let you know the Investigating Committee’s decision and its reasons.