Once your concern has been raised with the GCC, we’ll review it carefully before determining whether we need to begin an investigation. We will be in touch within 7 days to let you know about the steps we will take.
We understand that raising a concern about a chiropractor can be stressful for all parties, and we aim to complete investigations as quickly as possible. We will keep you and other people who are directly involved up to date on our progress.
You will be invited to provide a formal, written record of your concern. A member of our team will contact you at a convenient time to go over the details of your concern and you will have an option to prepare a formal, written statement. You are not required to make a statement. We may also ask for your agreement to obtain a copy of your health records, if they are relevant.
Details about your concerns will be shared with the chiropractor, and they will have an opportunity to respond. These responses, if any, will also be shared with you. If you are worried about this, please let us know.
If there appears to be an immediate risk to the public, we can take steps to prevent a chiropractor from seeing patients while a concern is being considered. This can include suspending the chiropractor’s registration. Interim orders are used when the concerns are so serious that either patient safety is at risk, or where there could be serious damage to the trust and confidence in chiropractors generally if they were permitted to practise without some form of restriction.
Independent and transparent investigations
An independent Investigating Committee, made up of chiropractors and lay members, will review all the information relating to your concern.
We will write to you to let you know the Investigating Committee’s decision and its reasons.
If the Committee decides that the chiropractor’s fitness to practise is in question, your concern will be referred to the Professional Conduct Committee or the Health Committee - for a formal hearing. If this happens, we will contact you to let you know and discuss any questions you may have.
You can learn more about the Committee’s role and decision-making here.
Committee Guidance
Learn more about our formal hearings here.
Formal Hearings
