Our role is to protect the public and maintain public confidence in the chiropractic profession. As part of this role we must investigate if a concern is raised about a chiropractor.
If someone raises a concern about you, we will treat you fairly. We will also be transparent, giving you information at each stage of the investigation and explaining how the process may affect you. We will share details of the concerns raised and give you a full opportunity to comment.
You will be expected to demonstrate that your decision making was informed by our standards and that you acted in the best interests of the patient. You are not required to respond to the concerns raised about you, but it helps us understand the concern and the context may help us to conclude our investigation more quickly.
Our approach to investigating concerns
- Step 1: Individual has a concern about a chiropractor
- Step 2: Concern raised directly with the chiropractor
- Step 2 (Resolved): Concern resolved
- Step 3: Concern not resolved and raised with the practice
- Step 3 (Resolved): Concern resolved
- Step 4: Concern not resolved and formal complaint process followed
- Step 5: The concern relates to ongoing fitness to practice
- Step 5 (External): Concern raised with appropriate organization
- Step 6: Concern raised with the GCC
- Step 7: GCC gathers information and evidence (shared with all parties)
- Step 8: Evidence reviewed by the independent Investigating Committee
- Step 9: All parties informed of the Committee’s decision
- Step 9 (No Case): No case to answer
- Step 10: Concern referred to either the Professional Conduct Committee or the Health Committee for a formal hearing
This guide explains our investigation processes and the actions we may take.
Please contact your professional association and professional indemnity insurer immediately if you have been informed that a concern has been raised about your conduct or practice. We cannot provide legal advice or tell you how to respond to a complaint.
